How to download a file onclick of a link in record producer?

[jenny32]

Hi All,

I have a scenario whenever end user clicks on a link in service catalog(record producer), excel template should get downloaded to their system

How do i achieve this?

Any help will be highly appreciated.

Thanks,

Jennifer

[Chuck Tomasi · Accepted solution]

You can create a link directly to the attachment record. For example,

https://YOURINSTANCE.service-now.com/sys_attachment.do?sys_id=3cc358dadb8be2002e38711ebf96190d

You may just need a simple UI macro that you can place on the form that says "Download template here". Pretty straightforward.

http://wiki.servicenow.com/index.php?title=UI_Macros

[jenny32]

Thanks Chuck, its working fine

[Chuck Tomasi]

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Thank you