Making report for when a user access the employee center

[Rain Vaine]

Hello experts,

Did anyone of you tried to implement a solution on reporting when a user login and accessed the employee center?

I understand that there is information on transaction logs specifically on the url column when a user tried to access the employee center but building a query or report on transaction logs is not recommended by ServiceNow due to performance impact of querying the transaction log.

Is there other possible place to check for logs when a user tried to access the employee center?
For login i believe that the sys_user_login_history table cna be utilize, but for determining if a user access the employee center, I am not sure what table to use. Does anyone of you have any possible idea?

P.S. We want to get a report on user login and access to employee center if possible without compromising the performance of the instance.
Regards,
Vaine

[Tanushree Maiti · Accepted solution]

Hi @Rain Vaine 

ServiceNow includes UX Analytics for portals like the Employee Center, which provides out-of-the-box reporting on user traffic and activity. You can enable User Analytics for Employee center.

https://www.youtube.com/watch?v=53FwlOCOrWI

[Tanushree Maiti]

Hi @Rain Vaine 

Refer this article: Reporting on which users logged in where and when

Transaction log with url , you can check and do report.

[Rain Vaine]

Hello,
Thank you for this suggestion.
I think it is a possible solution but then again as also stated in this servicenow support article,
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749943

It is not recommended to do reporting on the sysevent table.

Regards,
Vaine

[Tanushree Maiti]

Hi @Rain Vaine 

In that case , explore User Analytics as per my first post.