Making the worknotes mandatory when the priority changes

[robinchadwick]

In the Incident Management application, how do I make the worknotes mandatory when the priority changes.

[Abhinay Erra]

Sorry, you will have to write an onChange client script for this. You

cannot do it with a UI policy, since you want this to trigger on change of

priority field

On Saturday, August 20, 2016, robinchadwick <

[Abhinay Erra]

Write an onChange client script on priority filed incident table and put this script in there

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
   return;
   }
   g_form.setMandatory('work_notes',true);
}

[robinchadwick]

Is there a way to do it without writing a script?

[Swapnil Bhakar1 · Accepted solution]

Hi Robin,

Follow below steps to make work notes field mandatory on change of priority.

Select Table name: Your table name (e.g. Incident)

Type: onChange

Field Name:   Priority

Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

    //Clearing the value of Owner field on change of Owner Group

      if(newValue != oldValue)

    g_form.setMandatory('work_notes',true);

}

Hope this will help you.

Regards,

Swapnil

PS: Hit like, Helpful or Correct depending on the impact of the response

[robinchadwick]

Is there a way to do it without writing a script?