Making the worknotes mandatory when the priority changes

robinchadwick · ‎08-20-2016

In the Incident Management application, how do I make the worknotes mandatory when the priority changes.

Swapnil Bhakar1 · ‎08-20-2016

Hi Robin,

Follow below steps to make work notes field mandatory on change of priority.

Select Table name: Your table name (e.g. Incident)

Type: onChange

Field Name: Priority

Script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

//Clearing the value of Owner field on change of Owner Group

if(newValue != oldValue)

g_form.setMandatory('work_notes',true);

}

Hope this will help you.

Regards,

Swapnil

PS: Hit like, Helpful or Correct depending on the impact of the response

View solution in original post

Inactive_Us1474 · ‎08-20-2016

Hi Robin,

Create a client script on incident table with field as Priority.

And copy the below code:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

//Type appropriate comment here, and begin script below

if(oldValue != newValue)

{

g_form.setMandatory('u_price',true);

}

Refer : Client Scripts - ServiceNow Wiki

Thanks

Akhil

Hit Like/Helpful/Correct, if applicable.

Inactive_Us1474 · ‎08-20-2016

use work_notes field name instead of u_price

robinchadwick · ‎08-20-2016

Is there a way to do it without writing a script?

Inactive_Us1474 · ‎08-20-2016

I guess no because firstly i thought of using ui policy but was not able to find any condition such as priority changes, then only mentioned via script.