Manage Engine(ops manager) Integration with ServiceNow

[pradeepgupta]

Hi Friends,

I am looking for integrating Manage Engine and Servicenow for One way communication (alert will be monitored in Manage Engine and they will call ServiceNow API to create incident in ServiceNow ).

Does any one have done such integration ?

I have did Salesesforce ---> ServiceNow-->JIRA integration using SOAP , REST and Webhook, however I am not sure which methodology Manage Engine Supports.

[pradeepgupta]

Hi Guys ,

Normally REST is used to connect with third party application & send data from ServiceNow to Third Party Application. Can REST be used to Receive data from other Third Party Application to ServiceNow (i.e. Is it possible to act REST as inbound for ServiceNow).

Please let me know your thoughts.

[guru2013]

Hi Pradeep ,

It can be done using the Perl/python script but you will need to set up the script execution call from Manage Engine with required inputs as parameters for all individual alerts configured and not possible to pull alerts from manage engine

Please let me know if you need specific information to forward the alerts from manage engine

Also the SNMP trap also another option to integrate

Thanks,

Ramesh

[pradeepgupta]

Hi Guru,

Can you please elaborate SNMP trap for integration.

We are looking for ManageEngine to monitor the alert and Call ServiceNow API to create Incident in ServiceNow.

Is SOAP is supported by ManageEngine ?

[Chuck Tomasi]

This might be a good opportunity for Event Management in ServiceNow.

Event Management

[guru2013]

From Manage Engine Admin menu - Global Trap Action - you have the option to forward the traps to mid server port and run the trap collector in the service now .This will work without any much customization if you have the event management plugin enabled in service now

you can also try the manage engine menu - monitors - Actions - Send SNMP Trap

Other best option using web service Call

Go to manage Engine menu - Monitors - Actions - Execute Program Option

Just place the rest script in D or C folder in manage engine host

Execute program option can be used to execute the Rest web service Perl script that is available in service now wiki .

In the execute program option you need to specify the script name and $parameters to pass the alert information from Manage Engine and the script will get the data and post to ServiceNow incident table

As far as I know - SOAP not supported and not recommented

Thanks,

Ramesh