Managing Loaner Assets with ITSM HAM (not HAM Pro)

[bdeery99]

Hello Community,

Is it possible to manage loaner assets using the ITSM version of HAM?  (not HAM PRO)  There doesn't appear to be any OOB functionality that allows an asset to be designated 'loaner'.  I suppose I could add an option to the 'Asset Function' field, but would prefer not customize if something already exists.

[Runjay Patel]

Hi @bdeery99 ,

I would suggest you to initiate with loner request through catalog item and create one task in asset_task table. add start and end date to reclaim of the asset once it reach to end date. You can do using flow like below.

1. Request submit by end user for loaner asset.
2. It will go for approval.
3. Post approval asset will auto assign to requestor.
4. Send email before 1 week reaching to end date.
5. Final reminder for taking back .
6. Auto de allocate asset from the user.

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Runjay Patel - ServiceNow Solution Architect
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[bdeery99]

Thanks, Runjay. My question is more around the inventory of loaner equipment. I wouldn't want loaner assets to be mixed in with other available assets.