Mandatory additional comments when state changes from New to In Progress

Steven Lloyd
Tera Contributor

‎08-09-2023 02:30 AM

Hi All,

 

I was looking for some assistance on making additional comments a mandatory field when a user is looking to change the state of an incident from New to In progress, I have looked at a few discussions on this, but no resolution as of yet. I have tried to route of UI Policies etc, but just unable to nail down any real progress on this. If anyone has any suggestions it would be greatly appreciated. 

 

Thanks

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Community Alums
Not applicable

‎08-09-2023 02:53 AM

Hi Steven,

 

Try with UI Policy. Give the condition as state is In Progress and in the UI Policy Actions related list, make comments as mandatory.

 

You can also try with OnChange client script. 

And also check for conflicts, if any.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎08-09-2023 02:56 AM

@Steven Lloyd 

So what did you configure and what debugging have you done so far?

Did you check any other UI policy is negating your logic which runs at higher order?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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