Mandatory attachment checked but no attachment

Snow Tomcal · ‎03-20-2024

Hi, I created a catalog item and checked the "Mandatory attachment" button, but I don't have a place to add a attachment.

I want to add an attachment like here (found this in a youtube video). How can I do that?

Thanks 🙂

Dr Atul G- LNG · ‎03-20-2024

Hi @Snow Tomcal

Are you referring this?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Snow Tomcal · ‎03-20-2024

yes

Dr Atul G- LNG · ‎03-20-2024

If you click on this attachment icon it will ask for the file to attach. Give a try and share feedback.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Snow Tomcal · ‎03-20-2024

The problem is that when I do it in my instance I don't have the attachment option