Portal attachment option

George_1
Giga Guru

27m ago

How to revert to the old “Add attachment (paperclip)” option instead of the new drag‑and‑drop UI in Service Portal?



George_1_0-1779291940322.png

 

George_1_1-1779291952020.png

 

0 Helpfuls
  • 47 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

11m ago

Hi @George_1 

 

I doubt we can remove or revert to the old paperclip, as this is part of the Next Experience design. However, you can disable drag-and-drop functionality using a system property.

 

glide.ui.attachment_drag_and_drop

 

DrAtulGLNG_0-1779292936485.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls