Mandatory attachment checked but no attachment
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03-20-2024 04:37 AM
Hi, I created a catalog item and checked the "Mandatory attachment" button, but I don't have a place to add a attachment.
I want to add an attachment like here (found this in a youtube video). How can I do that?
Thanks 🙂
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03-20-2024 05:25 AM
I don't see any ACLS, and cache.do didn't work. When you tried it you had the attachment field?
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03-20-2024 05:39 AM
Yes mate,
try to untick the mandatory and save the record and then check once.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-20-2024 07:14 AM
It doesn't show in all of my catalog items. I don't know whyyyy
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03-20-2024 07:40 AM
Is this your PDI? may be better to reset , tough to find a reason, as it is very specific use case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-24-2024 02:48 AM
Didn't work to reset