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Mandatory attachment checked but no attachment

Snow Tomcal
Tera Expert

Hi, I created a catalog item and checked the "Mandatory attachment" button, but I don't have a place to add a attachment. 

SnowTomcal_0-1710934625405.png

I want to add an attachment like here (found this in a youtube video). How can I do that?

Thanks 🙂

15 REPLIES 15

I don't see any ACLS, and cache.do didn't work. When you tried it you had the attachment field?

Yes mate, 

AGLearnNGrow_0-1710938346555.png

 

 

try to untick the mandatory and save the record and then check once.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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It doesn't show in all of my catalog items. I don't know whyyyy

Is this your PDI? may be better to reset , tough to find a reason, as it is very specific use case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Didn't work to reset