mandatory field in catalog item in service portal issue

[Codi]

Hi guys,

we encountered an issue in the ticket created via service portal. What happened is when this ticket was created one of the mandatory field in catalog item is blank. So the problem is we cannot change the state of the ticket since they are asking for the value of the mandatory field.

[Vishal Birajdar]

Hi @Codi 

Can you send the screenshot...??

is it reference field or dropdown...??

[Codi]

Hi @Vishal Birajdar here is the screenshot, but when I click the drop down no value is available

[Vishal Birajdar · Accepted solution]

Hi @Codi 

I assume its a drop-down

There is one way...!! check if it works for you...!!

Open the form - 

press below keys on keyboard , don't remove your fingers from button unless you press 'J' 

ctrl + shift + alt + j 

the below executer will open -- 

Write below code & click on "Run my code"  [upper right corner]

//use your variable backend name

//add one dummy option 

g_form.addOption('type of licence','test','test');
g_form.setValue('type of licence','test');

This will set the value to type of licence variable.

Now close the executor and save the form.

Let me know if this worked..!!

[Vishal Birajdar]

Hi @Codi 

Did you get chance to try the above solution...? it worked ?

[Codi]

Hi @Vishal Birajdar it worked in the test environment but we haven't try to used it if no value on the field but thanks for this solution, we can used it in the future