Mandatory fields have different colored asterisks.

[falguni_jaitly]

On my record producer I have a several mandatory fields. Generally a mandatory field has a red asterisk. Some of the fields mentioned below have red and grey asterisk both.

Expected behavior- All fields should have red asterisk. Once the field is filled with values, red asterisk should convert to blue.

[Mark Roethof]

Hi there,

This looks valid. Because your reference fields on the right column do contain values. You can see this because the (I) icon is shown. So or they contain an invalid sys_id, or the display value is missing.

For example have a look at the default value of the variables concerned. Is that value correct? Or if these variables are filled onload check if the sys_id + displayvalue are set correctly

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[falguni_jaitly]

All these values have default value as follows. How do I set these?
Zone
default value - Zone from sup org

Company Code
default value - Company Code from sup org

Cost Center
default value - Cost Center from sup org

Business Unit
default value - Business Unit from sup org

Division
default value - Division from sup org

ZBB Function
default value - ZBB Function from sup org

ZBB Lookup
default value - ZBB Lookup from sup org

ZBB Type
default value - ZBB Type from sup org

[Mark Roethof]

Oke, these variables are references. So they expect a sys_id. Now you've passed just the display value.

So change this into the correct sys_ids.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mike Patel]

Looks like grey or black asterisks has some default value that's why it's black/grey.