Mandatory fields have different colored asterisks.

[falguni_jaitly]

On my record producer I have a several mandatory fields. Generally a mandatory field has a red asterisk. Some of the fields mentioned below have red and grey asterisk both.

Expected behavior- All fields should have red asterisk. Once the field is filled with values, red asterisk should convert to blue.

[falguni_jaitly]

How do I do that? You might be suggesting a client script here but I would need your guidance there as well.

[Mark Roethof · Accepted solution]

You filled the default value now with the displayname of those references. Instead of the displayname, you just have to enter the sys_id as default value.

For example:

Company Code
default value - Company Code from sup org

You entered here a string text, the display value. As default value you should enter the sys_id, obviously I don't what your sys_id is, though something like something like 57251948db8458d85ed4a851ca96191e, just as default value instead of the text you've entered now.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[harishdasari]

In the Type specification, give the relevant table names of that particular fields.

For example: for country code, you can give the table name  "core_country", similarly for remaining fields also give the table names in reference field. 

Now remove the Default value, then this will fix the issue.

[falguni_jaitly]

But I have default value as well for those fields how do I set those?