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‎04-03-2020 06:21 AM
On my record producer I have a several mandatory fields. Generally a mandatory field has a red asterisk. Some of the fields mentioned below have red and grey asterisk both.
Expected behavior- All fields should have red asterisk. Once the field is filled with values, red asterisk should convert to blue.
Solved! Go to Solution.

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‎04-03-2020 07:53 AM
You filled the default value now with the displayname of those references. Instead of the displayname, you just have to enter the sys_id as default value.
For example:
Company Code
default value - Company Code from sup org
You entered here a string text, the display value. As default value you should enter the sys_id, obviously I don't what your sys_id is, though something like something like 57251948db8458d85ed4a851ca96191e, just as default value instead of the text you've entered now.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎04-03-2020 06:42 AM
yes you are correct. All these values have default value as follows. How do I set these?
Zone
default value - Zone from sup org
Company Code
default value - Company Code from sup org
Cost Center
default value - Cost Center from sup org
Business Unit
default value - Business Unit from sup org
Division
default value - Division from sup org
ZBB Function
default value - ZBB Function from sup org
ZBB Lookup
default value - ZBB Lookup from sup org
ZBB Type
default value - ZBB Type from sup org

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‎04-03-2020 07:04 AM
Oke, these variables are references. So they expect a sys_id. Now you've passed just the display value.
So change this into the correct sys_ids.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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‎04-03-2020 06:35 AM
Hi Falguni,
All these fields are Reference type fields. mandatory fields will always have the red color astriek mark.
If they are not red that means they have some values in in it. You may not able to see the values in these grey colored fields, but there are some values exist on this fields.
Click on the Info icon(highlighted yellow color) which as shown on the below screenshot.. then you can see what is the value in it.
To fix this issue right click on the field and click on the configure dictionary
Now in the Default Value tab, remove the value what ever exists in it. This should fix your issue.
mark the answer as correct/helpful if my answer helps you to fix the issue.
Thank you.
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‎04-03-2020 06:43 AM
yes you are correct. All these values have default value as follows. How do I set these?
Zone
default value - Zone from sup org
Company Code
default value - Company Code from sup org
Cost Center
default value - Cost Center from sup org
Business Unit
default value - Business Unit from sup org
Division
default value - Division from sup org
ZBB Function
default value - ZBB Function from sup org
ZBB Lookup
default value - ZBB Lookup from sup org
ZBB Type
default value - ZBB Type from sup org

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‎04-03-2020 07:04 AM
Oke, these variables are references. So they expect a sys_id. Now you've passed just the display value.
So change this into the correct sys_ids.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
---
LinkedIn
Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field