Mandatory fields have different colored asterisks.

falguni_jaitly
Mega Expert

On my record producer I have a several mandatory fields. Generally a mandatory field has a red asterisk. Some of the fields mentioned below have red and grey asterisk both.

Expected behavior- All fields should have red asterisk. Once the field is filled with values, red asterisk should convert to blue.

find_real_file.png

 

1 ACCEPTED SOLUTION

You filled the default value now with the displayname of those references. Instead of the displayname, you just have to enter the sys_id as default value.

For example:

Company Code
default value - Company Code from sup org

You entered here a string text, the display value. As default value you should enter the sys_id, obviously I don't what your sys_id is, though something like something like 57251948db8458d85ed4a851ca96191e, just as default value instead of the text you've entered now.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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LinkedIn
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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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13 REPLIES 13

yes you are correct. All these values have default value as follows. How do I set these?
Zone
default value - Zone from sup org

Company Code
default value - Company Code from sup org

Cost Center
default value - Cost Center from sup org

Business Unit
default value - Business Unit from sup org

Division
default value - Division from sup org

ZBB Function
default value - ZBB Function from sup org

ZBB Lookup
default value - ZBB Lookup from sup org

ZBB Type
default value - ZBB Type from sup org

 

Oke, these variables are references. So they expect a sys_id. Now you've passed just the display value.

So change this into the correct sys_ids.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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harishdasari
Tera Guru

Hi Falguni,

All these fields are Reference type fields. mandatory fields will always have the red color astriek mark.

If they are not red that means they have some values in in it. You may not able to see the values in these grey colored fields, but there are some values exist on this fields.

Click on the Info icon(highlighted yellow color) which as shown on the below screenshot.. then you can see what is the value in it.

find_real_file.png

To fix this issue right click on the field and click on the configure dictionary

find_real_file.png

Now in the Default Value tab, remove the value what ever exists in it. This should fix your issue.

find_real_file.png

 

mark the answer as correct/helpful if my answer helps you to fix the issue.

Thank you.

 

yes you are correct. All these values have default value as follows. How do I set these?
Zone
default value - Zone from sup org

Company Code
default value - Company Code from sup org

Cost Center
default value - Cost Center from sup org

Business Unit
default value - Business Unit from sup org

Division
default value - Division from sup org

ZBB Function
default value - ZBB Function from sup org

ZBB Lookup
default value - ZBB Lookup from sup org

ZBB Type
default value - ZBB Type from sup org

 

Oke, these variables are references. So they expect a sys_id. Now you've passed just the display value.

So change this into the correct sys_ids.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn