Mandatory Incident

Vaibhav Ramteke
Giga Contributor

In emergency change form i add incident->change request from embedded list.

how to make mandatory that embedded.

Thanks.

7 REPLIES 7

Tanushree Maiti
Tera Patron

Hi @Vaibhav Ramteke 

 

You can use Data policies- It executes on the server side and enforce rule validation regardless of how the user saves the record. 

  • Navigate to System Policies > Rules > Data Policies
  • Click New.
  • Fill in the form:
    1. Table: change_request
    2. Short Description: Mandatory Incident for Emergency Change Request 
  • Set the condition: [Type] is [Emergency] 
  • Click Submit .

 

Add Data Policy Rules

  • Scroll down to the Data Policy Rules related list.
  • Click New.
  • Select the field you are embedding (e.g., the field linking to the Incident table).
  • Set Mandatory to true 
  • Click Submit

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Vaibhav Ramteke
Giga Contributor

Thank you for your response @Tanushree Maiti 
but as i said is embedded list this method can work?

Yes, It should work. at dictionary level also you can set that mandatory.. 

Try and let me know the result.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

@Tanushree Maiti 
i tried you suggested way but there no incident such field visible to add