Mandatory Incident
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3 weeks ago
In emergency change form i add incident->change request from embedded list.
how to make mandatory that embedded.
Thanks.
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3 weeks ago
You can use Data policies- It executes on the server side and enforce rule validation regardless of how the user saves the record.
- Navigate to System Policies > Rules > Data Policies.
- Click New.
- Fill in the form:
- Table: change_request
- Short Description: Mandatory Incident for Emergency Change Request
- Set the condition: [Type] is [Emergency]
- Click Submit .
Add Data Policy Rules
- Scroll down to the Data Policy Rules related list.
- Click New.
- Select the field you are embedding (e.g., the field linking to the Incident table).
- Set Mandatory to true
- Click Submit.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
Thank you for your response @Tanushree Maiti
but as i said is embedded list this method can work?
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3 weeks ago
Yes, It should work. at dictionary level also you can set that mandatory..
Try and let me know the result.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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2 weeks ago
@Tanushree Maiti
i tried you suggested way but there no incident such field visible to add