Build agent assist

[Vedavalli]

Hi
build agent is consuming 0 assist what is the logic behind it?

[Pavan Srivastav]

Hello Vedavalli,

Because usage is tracked as prompts, not Assists, it doesn't register as Assist consumption in Subscription Management or the sys_gen_ai_usage_log — hence the 0 you're seeing.

Regards

Pavan Srivastava

[Vedavalli]

@Pavan Srivastav 
can you please explain me a bit briefly

[Vedavalli]

Do we have any document for this?

[Pavan Srivastav]

https://www.servicenow.com/community/now-assist-blog/assist-amp-token-how-assist-and-tokens-define-y...

https://www.servicenow.com/community/now-assist-articles/tracking-now-assist-usage-measuring-roi-and...

https://www.servicenow.com/community/now-assist-articles/a-6-step-framework-for-now-assist-consumpti...