Map Single line text to Reference field from Record Producer!!

[Aryan]

Hello All,

I made a single line text field Assignment group on portal and i want to map that field from Assignment group (reference field) on my Incident form , I tried Map to Field on Variable form but it is not working 

What should i do, any please help me on that!!

[Mark Roethof]

Hi there,

Can you share what you tried and is not working?

[Aryan]

[Mark Roethof]

And what is the content of the Single Line Text variable? Is that genuine text? Or is it a sys_id, though just in a Single Line Text variable instead of a Reference?

If its genuine text, like a display value of a group, this will never work. You could use the script field of the Record Producer in that case.

Ofcourse the question, why didn't you use a reference variable?

[kkrushkov]

@Aryan,

I think you should use type reference instead for that. If you want to use single line text you should pass the sys_id of the group in order to work.