The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Mark incident as resolved with Rest API

knowram
Kilo Explorer

I am trying to mark an incident as resolved via the REST AIP I have tried using the REST API explorer to send a post with the following body   {"state":"6"} which didn't seem to have any impact on the incident.

11 REPLIES 11

gauravchoudhury
Tera Guru

Hi Jacob,



Try {"state":"7"}


vab_13
ServiceNow Employee
ServiceNow Employee

It will work with {"state":"7"}


Have a look:



find_real_file.png




find_real_file.png


find_real_file.png



find_real_file.png



find_real_file.png


For some reason using {"state":"7"} changes the state to "acknowledged". however I am actually not trying to changed that state would I would like to do is simulate clicking the "Resolve" button that is on the top of your screen shot.


vab_13
ServiceNow Employee
ServiceNow Employee

find_real_file.png



WROTE a BR to see if that gets triggered on RESOLUTION:


find_real_file.png



find_real_file.png





Its Time to TEST:



find_real_file.png



find_real_file.png





find_real_file.png



Incident:



find_real_file.png




And My TEST BR Fired:



find_real_file.png






Does this help?