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Mark incident as resolved with Rest API

knowram
Kilo Explorer

‎09-05-2017 12:08 PM

I am trying to mark an incident as resolved via the REST AIP I have tried using the REST API explorer to send a post with the following body   {"state":"6"} which didn't seem to have any impact on the incident.

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11 REPLIES 11

knowram
Kilo Explorer
In response to vab_13

‎09-05-2017 07:00 PM

A little I see that you are doing a PATCH instead of a PUT however I don't get "state" as an option in my builder dropdown.


Screen Shot 2017-09-05 at 8.57.45 PM.png


and when I just use raw to manually input it nothing I get a 200 ok but when I go back to look at the incident nothing has changed.


Preview file
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vab_13
ServiceNow Employee
ServiceNow Employee
In response to knowram

‎09-05-2017 07:04 PM

that's strange.


Are you on a Dev instance? would you mind sharing the instance name? I can connect and have a quick look.


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knowram
Kilo Explorer
In response to vab_13

‎09-05-2017 07:06 PM

odds are it's a dev instance. gdtadvancedsolutionsdev.service-now.com


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vab_13
ServiceNow Employee
ServiceNow Employee
In response to knowram

‎09-05-2017 07:10 PM

It might be a Dev Instance, but not one from Developer.servicenow.com


That means you should be able to log a Hi ticket for it.



I can't connect to it unless I have got a Hi Ticket for it, unfortunately.


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knowram
Kilo Explorer
In response to vab_13

‎09-05-2017 07:15 PM

It seems the account I have doesn't have access to HI. I will have to figure that out tomorrow.


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