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09-05-2017 12:08 PM
I am trying to mark an incident as resolved via the REST AIP I have tried using the REST API explorer to send a post with the following body {"state":"6"} which didn't seem to have any impact on the incident.
09-05-2017 07:00 PM
A little I see that you are doing a PATCH instead of a PUT however I don't get "state" as an option in my builder dropdown.
and when I just use raw to manually input it nothing I get a 200 ok but when I go back to look at the incident nothing has changed.
09-05-2017 07:04 PM
that's strange.
Are you on a Dev instance? would you mind sharing the instance name? I can connect and have a quick look.
09-05-2017 07:06 PM
odds are it's a dev instance. gdtadvancedsolutionsdev.service-now.com
09-05-2017 07:10 PM
It might be a Dev Instance, but not one from Developer.servicenow.com
That means you should be able to log a Hi ticket for it.
I can't connect to it unless I have got a Hi Ticket for it, unfortunately.
09-05-2017 07:15 PM
It seems the account I have doesn't have access to HI. I will have to figure that out tomorrow.
