Mass email communication to clients/users using ServiceNow.

[faisal_dadabhoy]

Hello,

I am just wondering if anyone is utilizing mass email communication to send emails from ServiceNow? As you know ServiceNow has a build in email functionality but does not have a feature to send mass emails so this would be a custom development? In my experience when mass emails are send about outages/changes it is based on datacenter, customers, clusters and etc.

High overview of development approach?

Pro/cons?

Any help/feedback will be appreciated?

Thanks, Faisal

[Tom Alday]

This can easily be done with a custom application. I created something similar that allows engineers and admins to send out a mass notification of changes/outages to all of IT

[Daniel Draes]

Have a look at Johns blog at I am a creator - Create Newsletters inside ServiceNow

[faisal_dadabhoy]

Thank you Fogg,

This very helpful. I watched the video and downloaded the update set and will try it out.

I still need to do further research. We are going to be sending emails to thousands of users based on DataCenter, clusters, companies and etc.

Just want to ensure we have all areas covered.

Thanks again, Faisal

[lavaccaj]

Hi Tom,

Any chance you have your application up on Share.servicenow.com ? I am trying to accomplish the same thing.

Thanks,

Jim