'Match not found, reset to original'

[ryadavalli]

What is causing this error, i looked into all the BRs and also references as I saw someone on the community saying that, it could be because of the incorrect reference.

Please see the attached

[Harshinya1]

This error is generally seen when you try to update the value in reference field (Configuration item in your case)which doesn't exist in the referenced table(configuration item  table). 

Check if the value you are trying to update actually exists in your CMDB

Hope this helps

[ryadavalli]

I did try along the similar lines first, but I could see the CI in the cmdb, so it is a valid CI

What else can cause it ?

[Harshinya1]

I tried this and it exactly gave me the same error. Tried to update the change task with a CI that did not meet the reference qualifier conditions. 

Check if the CI you are trying to update meets the qualifier conditions for CI field on change task table or parent(task) table

[ryadavalli]

HI Harshiya,

Sorry I didnt get what you wanted me to check. This record is on the change task.

Thanks,