@mentions working in flow designer

TerryC03 · 3 weeks ago

Hello,

Is it possible to hard code an automated string in a flow designer step to activate the @mentions functionality (sending the Activity Stream @Mentions notification email)?

A step I currently have is something like

Action - Update Record

Table - Task

Field - Work Notes

var requestedBy = fd_data.trigger.current.requested_by.name;
var notes = "@" + requestedBy + " test123";
return notes;

I've tried placing requestedBy in [] brackets and tried requestedBy.user_name, but to no avail. Any help would be appreciated.

Huynh Loc · 3 weeks ago

Another way.

In flow designer, you can use the format as below

@[user_sys_id:name]
where user_sys_id is the sys_user sys_id record
name is the display value of sys_user.name (not user ID field)

View solution in original post

Huynh Loc · 3 weeks ago

Hi @TerryC03 ,

@mention has a dedicated notification (Activity Stream @Mention Email) that runs on the live_notification table when a record is inserted or updated.
Therefore, the relevant fields must be populated on this table in order to trigger the notification.

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TerryC03 · 3 weeks ago

Ok. My table is different. I'll try that. Thank you.

TerryC03 · 3 weeks ago

Hello,

Thanks for the help, but changing the table did not work. Am I doing something wrong?

Huynh Loc · 3 weeks ago

Hi @TerryC03 ,

I tested this in my PDI and noticed that the notification did not trigger due to the Advanced condition configured on it. After removing the Advanced condition from the notification (sys_id: 150055909f021200d5f9b3e2957fcf23), it worked as expected.

Please double-check on your end and let me know if you observe the same behavior.