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Message Incident Form

williams2
Tera Expert

‎07-31-2024 01:51 PM

This error is appearing in the form of incidents to some people, does anyone know what is causing this and what should be done to correct this?

 

williams2_0-1722459184995.png

 

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SN_Learn
Kilo Patron
Kilo Patron

‎07-31-2024 07:16 PM

Hi @williams2 ,the issue is happening due to ACLs on the live_message table. Please check the ACLs and provide the access accordingly.

https://www.servicenow.com/community/itsm-forum/how-to-fix-the-quot-part-of-the-query-on-live-messag... 

 

 

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