Message Incident Form

[williams2]

This error is appearing in the form of incidents to some people, does anyone know what is causing this and what should be done to correct this?

[SN_Learn]

Hi @williams2 ,the issue is happening due to ACLs on the live_message table. Please check the ACLs and provide the access accordingly.

https://www.servicenow.com/community/itsm-forum/how-to-fix-the-quot-part-of-the-query-on-live-messag...