Message: "The Update Set Back Out button is unavailable because another operation is running"

[thomaskennedy]

I'm having a lot of strange problems in my application and in my test environment, so I decided to back out my application and promote it again from the start. This would be in two parts. Part one, back out all update sets. Part two, promote and commit all the update sets in order.

I started backing out all the update sets starting with the most recent. Now I have only one update set, the first, remaining. So I clicked on Back Out on that one out too, and it chugged away for a long time, but the update set never went away. Now when I open the update set it displays a message saying

The Update Set Back Out button is unavailable because another operation is running: Back out update set <UPDATE_SET_NAME>

It's been about two hours. The Back Out button no longer appears, so I cannot try again. And I cannot say what state my application is in, so I cannot proceed to part two. Now what do I do?

[Yousaf]

Do you have a hiwave access? It will be much better to raise a case there.

Refer to this link if You can find something in sys_trigger table

Issue with retrieval of the remote update sets. Getting a message 'Job is not in the queue yet'

[thomaskennedy]

I opened an incident on Hi. I am getting a lot of strange behavior when I try to promote anything scoped, and this is part of that pattern.

[Sumit More]

I dealt with one of such issue and I understand that below documentation gives more insight on why the issue is happening and how can it be handled:

https://docs.servicenow.com/en-US/bundle/vancouver-application-development/page/build/applications/t...