I want to edit the text in the body of the '[Password Change Notification]' email.

takefumi_muto
Tera Expert

When you change your password from the logged-in user's profile, you receive a notification about the change.
I want to edit the text in this email, but I can't find where it's configured.
If anyone knows, please let me know.
Note that I'm not referring to the 'Password Reset URL.
Thanks.

takefumi_muto_0-1695813209151.pngtakefumi_muto_1-1695813426400.png

 

1 ACCEPTED SOLUTION

takefumi_muto
Tera Expert

It's been resolved!
The password change notification was configured in the Flow Designer's subflow.
Please note that when editing, the subflow calling this subflow is read-only, so you cannot add inputs.

For those who may have faced a similar issue and arrived here, I'll leave the solution.
Thank you to those who assisted.

takefumi_muto_0-1695973138046.png

 

View solution in original post

5 REPLIES 5

AnveshKumar M
Tera Sage
Tera Sage

Hi @takefumi_muto ,

In your instance sent items, open this email and check for the notification and it's sys_id in the Message column in the Email Log related list.

 

AnveshKumarM_0-1695814081061.png

 

In the above screen shot, the email notification name is Incident assigned to my group and it's sys_id is 56ae47dfc611227501b04310882ac2ab. Like this you can Identify the source of email. You can search using the sys_id in notifications table and modify the body as per your requirement.

 

Please mark my answer helpful and accept as solution if it helped you 👍✔️

 

 

Thanks,
Anvesh

Sandeep Rajput
Tera Patron
Tera Patron

@takefumi_muto You can find the notification in System Notifications >> Notifications module

Once you are landed on the list, you can search in the name field by entering Password Change Notification

Screenshot 2023-09-27 at 4.58.42 PM.png

Hope this helps.

Danish Bhairag2
Tera Sage
Tera Sage

Hi @takefumi_muto ,

 

In order to find the appropriate notification for Password change you can navigate to System Logs - Emails.

 

Search when that email record was created by applying filter in Created on field. 

DanishBhairag2_0-1695814193595.png

 

Once you find that record open it & u should be able to see the notification name from which it is triggering.

DanishBhairag2_1-1695814308373.png

 

Open that highlighted notification & update the body in the notification as per requirement.

 

Please mark my answer helpful & accepted if it helps you resolve your query.

 

Thanks,

Danish

 

 

Hi,Danish Bhairag2!
I checked the Email log's notifications, but there doesn't seem to be any indication that the notifications have been triggered.

I'll try another approach. Thank you!