Meta search is not working in service portal

[Ashwini Jadhao]

Hi,

I have added Meta data to catalog item with comma separated values. Meta data is policy, new, request.

I have checked AI search is enabled in instance.But for other catalog item Meta is working fine.

How can I resolve this issue?

[Ravi Chandra_K]

Hello @Ashwini Jadhao 

Greetings!

It might be because of glide.ts.max_wildcard_expansion property.

refer the below support article and try: (clear system cache or log out and login after this).

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743809

also refer similar question answered here:

https://www.servicenow.com/community/hrsd-forum/meta-tags-are-not-working-for-catalog-items-in-porta...

please mark the answer as helpful and correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Ravi Chandra_K]

Hello @Ashwini Jadhao 

Greetings!

Any feedback on mmy reply? were you able to do this?

Please mark the answer as correct solution and helpful based on Impact.

Kind Regards,

Ravi Chandra