Help with Virtual Agent

Virendra Dwived · ‎07-23-2023

Hi Everyone,

I am working on virtual agent. But I am getting this error. I am trying to create a topic for virtual agent in PDI.

Can anyone please explain.

Thanks in advance

Mark Roethof · ‎07-23-2023

Just to verify, which plugin did you actually install? Or didn't you install a specific plugin and just opened the Virtual Agent designer?

To me this looks like you didn't install the Virtual Agent plugin (Glide Virtual Agent). Yes on fresh PDIs you will see several parts of Virtual Agent available, though again that's not the full Virtual Agent. I also just reproduced this on a fresh PDI.

Actually this also already tells it:

On a fresh PDI you have this:

So Virtual Agent Lite is installed on a fresh PDI. Virtual Agent is not. So you need to install Glide Virtual Agent yourself.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

View solution in original post

Mark Roethof · ‎07-23-2023

Hi there,

Are you using Virtual Agent or are you actually using Virtual Agent Lite? I recall this message is when having Virtual Agent Lite only.

So that's your issue, upgrade 🙂
Since it's a PDI, you can just do so.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

Virendra Dwived · ‎07-23-2023

Hi @Mark Roethof

I am using Virtual agent and I want to create a topic in virtual agent. I am using new PDI which I toook it today . What upgrades I have to do.

Can you please explain in details. What plugins do I need.

Thanks in advance.

Mark Roethof · ‎07-23-2023

This is the plugin you need:

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

Ravi Chandra_K · ‎07-23-2023

Hello @Virendra Dwived

Greetings!

Make sure you have the entire package for virtual agent. and you have virtual agent admin role.

I came across this thread where similar question answered.

refer:

https://www.servicenow.com/community/virtual-agent-nlu-forum/can-t-create-new-topic-in-va/m-p/231708

please mark the answer as correct and helpful based on Impact!

Kind Regards,

Ravi Chandra.