Method Failed with Code 500

[madanm7786]

Hi All,

I am trying to integrate SN1 to SN2 using scripted Rest.

When i try to test the outbound from SN1 i am getting an 500 error code. Below is the screen shot.

When i use REST API Explorer in SN2 to create incident, it is working fine.

I assume there may be an issue in my outbound rest message.

Please help me on this.

Thanks,

Maddy

[Kamal17]

Hi Maddy,

You should be using some user account to establish connection from SN1 to SN2. Have you given necessary roles to that user account?

If not try assigning 'web_service_admin' role to the user account and then use it with correct credentials to connect from SN1 to SN2.

Regards,

Udhay

[madanm7786]

Hi Udhay,

I have created a new user and provided ITIL and web service admin role to him already.

And i used Basic Authentication and used new user.

Thanks,

Maddy