Metric definition

B Ashok
Tera Guru

‎05-16-2025 06:04 AM

Hello, 

 

I have create metric Denifinition for RITM created to Fulfilled, it's working fine for newly fulfilled requests, but I would like to get the old RITM records MTTR report as well, how should I do this ? 

 

Thanks

Ashok

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-16-2025 06:06 AM

Hi @B Ashok 

 

Metrics work only for new records mate.

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AndersBGS
Tera Patron
Tera Patron

‎05-17-2025 05:23 AM

Hi @B Ashok ,

 

This is not possible.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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