Metric instance is not getting created for em_alert table

rubesh_u · 19 hours ago

I have created an metric definition for em_alert table like this for state tracking.

Metric instance is not getting created for em_alert table when the state changes

Tanushree Maiti · 18 hours ago

Refer: https://www.servicenow.com/community/platform-analytics-forum/metric-instance-is-not-getting-created...

"Resource table is not extended from Task. Metrics out of the box only work on task and extended tables, but you can use other tables.

Under Metrics application > Business Rules - there is a BR named: metrics events - copy the BR and change table to resource_plan, name can be anything. Then see if Metric gets created."

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Tanushree Maiti
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GlideFather · 15 hours ago

Ahoy @rubesh_u,

i am not that knowledgeable about em_alert and these metrics you shared, but just an idea.. the related list "Metrics" below is empty, shouldn't there be something maybe? I don't know, it's just an idea from other ServiceNow configurations.

There's a script field so you can add there some logs to see if it is even triggered upon the state change...

EDIT: is there any similar definition that works? you can get inspiration from it and adjust accordingly

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