metric is not ending when ticket gets closed

[anshul_jain25]

I have created a metric which store duration how much time a assignment group is taking. but this metic should end when ticket is closed

calculation should complete and metric should provide duration when ticket is closed or inactive

[Alikutty A]

It seems like some issue in the instance. Can you check the same on a developer instance once?

Thank You

Please Hit Like, Helpful or Correct depending on the impact of response

[anshul_jain25]

ok

[anshul_jain25]

Hi , i have checked on other env also but code is not working, can you check in your instance by removing that code , last metrics should be false only, why i am asking this is to check that metrics is stopping or not when you are not writing code

[anshul_jain25 · Accepted solution]

Hi Alikutty,

below is the code which i found from communities which is running for me,

if (current.state == 6) {     //change according to your closed state

  answer = false;

  mi.endDuration();

closeDurations(mi.current);

}

function closeDurations(current) {

  var gr = new GlideRecord('metric_instance');

  gr.addQuery('id', current.sys_id);

gr.addQuery('calculation_complete', false);

gr.addQuery('definition.type', 'field_value_duration');

gr.addQuery('definition', '39d43745c0a808ae0062603b77018b90'); //mark your metric definition sysid

  gr.query();

  while (gr.next()) {

  var definition = new GlideRecord('metric_definition');

  definition.get(gr.definition);

  var mi = new MetricInstance(definition, current);

  mi.endDuration();

  }

}

[Thomas Michels1]

I can't seem to get this to work. I think I have done everything right.

Any input would be apreciated.

BR - Thomas