Metrics scripting

[rezacol]

I want to capture the assignment group at the time of SLA breach on task table. So I am using the below code

if (current.active) {

      if (current.has_breached.getDisplayValue() == 'true') {

                createMetric();

      }

}

function createMetric() {

  var mi = new MetricInstance(definition, current);

  if (mi.metricExists())

      return;

  var gr = mi.getNewRecord();

  gr.field_value = current.task.assignment_group;

  gr.calculation_complete = true;

  gr.insert();

}

But this isn't capturing any records. Plese advice me where am i doing wrong   ?

[rezacol]

Hi Charl -

You can do it via metric scripting as explained here or you can make use of Workflow to trigger when your sla breaches and store it into a custom field.

Thanks,

Reza Rahman

[Natsufab3]

Hi Reza,

I am using your script. It's my first time working with Metrics. I have exact same requirement of yours. But I need the Incident assignment group. Can you tell me all the steps necessary to do it?

Thanks

[Deepansh Jain]

Hi @rezacol 

Would you be able to answer this question?

https://community.servicenow.com/community?id=community_question&sys_id=92bd9c38db5b18903daa1ea66896...