Metrics with script calculation.

[shalinikacham]

Hi all,

I'm trying to create metrics to calculate 'Time between ticket creation and ticket closure' for a particular assignment group.

I've written the following code so far but the script doesn't work at all whatever the condition is.

From Subject Received Size Categories Andy Parimi FW: ServiceNow Metric Data 8:40 AM 40 KB

[shalinikacham]

This is what i get:

[Chuck Tomasi]

The assignment group is going to contain a sys_id. If you want to check against the name, use something like this:

var group = current.assignment_group.getDisplayValue();

[shalinikacham]

Thanks Chuck. I'm new to metric definition. I have modified code as you mentioned but it did not work yet.

Do i have to trigger the metric I defined? All i did was to create a metric definition using script calculation.

[Chuck Tomasi]

Yes, you need to trigger what ever condition defined by the metric. They don't run automatically. They are evaluated when the record is updated.