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Metrics with script calculation.

shalinikacham
Kilo Expert

‎09-12-2016 08:54 AM

Hi all,

I'm trying to create metrics to calculate 'Time between ticket creation and ticket closure' for a particular assignment group.

I've written the following code so far but the script doesn't work at all whatever the condition is.

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From Subject Received Size Categories Andy Parimi FW: ServiceNow Metric Data 8:40 AM 40 KB

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rrataj
Kilo Expert
In response to shalinikacham

‎02-25-2018 02:25 PM

you may want to copy an existing BR for metrics and set it on your table

https://docs.servicenow.com/bundle/istanbul-performance-analytics-and-reporting/page/use/reporting/task/t_CreateAMetricDefinition.html 

 

Note: In the base system, metrics are configured to work on the task table only. To apply metrics to cmdb_ci tables, duplicate the metric events business rule that currently runs on the task table for the cmdb_ci table. Without the events created, no metric processing can occur.

 

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