MFA Authentication Issue with PDI

Yessi · ‎08-04-2025

Hi

I'm unable to log into my PDI using MFA. I kept getting an error message saying the code was incorrect. I deleted my dev instance from the authenticator app but now I can't add it back or use the email verification option as it shows a different error message. Is there a ServiceNow Support request I can submit for this? Or has anyone had luck with a fix?

Dr Atul G- LNG · ‎08-04-2025

Hi @Yessi

This has been a known issue for the last 2-3 days. The solution is simple: logout from the developer site, then log in again and try to validate MFA. Please try this and share your feedback.

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Nikhil Bajaj9 · ‎08-05-2025

🙂

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Nikhil Bajaj

SD_Chandan · ‎08-04-2025

Hi @Yessi ,

The only thing I can do to get it to work is close the browser tab, go to developer.servicenow.com, sign in there again, then click the Build on Dev <Anytime> button.
When a new tab opens and I use the authenticator, it works again.

Thank you
Chandan

Ambuj Tripathi · ‎08-05-2025

https://www.servicenow.com/community/platform-privacy-security/issue-with-mfa-in-developer-instances...