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MFA Authentication Issue with PDI

Yessi
Tera Contributor

‎08-04-2025 09:06 AM

Hi

I'm unable to log into my PDI using MFA. I kept getting an error message saying the code was incorrect. I deleted my dev instance from the authenticator app but now I can't add it back or use the email verification option as it shows a different error message. Is there a ServiceNow Support request I can submit for this? Or has anyone had luck with a fix?

Yessi_0-1754322740791.png

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-04-2025 09:11 AM

Hi @Yessi 

 

This has been a known issue for the last 2-3 days. The solution is simple: logout from the developer site, then log in again and try to validate MFA. Please try this and share your feedback.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nikhil Bajaj9
Tera Sage
Tera Sage
In response to Dr Atul G- LNG

‎08-05-2025 12:12 AM

🙂

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

SD_Chandan
Kilo Sage

‎08-04-2025 09:27 AM

Hi @Yessi ,

The only thing I can do to get it to work is close the browser tab, go to developer.servicenow.com, sign in there again, then click the Build on Dev <Anytime> button.
When a new tab opens and I use the authenticator, it works again.


Thank you
Chandan
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