mfa

patilabhilash
Tera Contributor

‎06-28-2025 04:08 AM

its google authenticator ....i lost the account.

Screenshot 2025-06-25 043717.pngScreenshot 2025-06-25 133655.png

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Chaitanya ILCR
Kilo Patron

‎06-28-2025 04:39 AM

Hi @patilabhilash ,

Did lost the Google account or the authenticator app?

If it's the authenticator app you can reinstall it and login with the Google account it will store all the registered accounts(otps)

 

If you've lost the Google account 

 

Try the second option FID02 option 

 

If still having issue of you try resetting the password in the developer site

 

Else you may have to wipe your instance or release it 

If you have any other admin account/password in in your instance use it are turn off/on the MFA on the admin account 

 

Regards 

Chaitanya 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-28-2025 08:01 AM

Did you try reinstalling the app and reconfiguring MFA, as I mentioned in the earlier thread? If it’s still not working, it might be better to reset the instance." @patilabhilash 

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