@Sruthi12 - How to reset MFA via ServiceNow Developer Portal (Most Common Fix)

This Personal Developer Instance, you must reset MFA from the developer portal.

Step 1: Go to Developer Portal

--> https://developer.servicenow.com

Login there (this usually does NOT require your instance MFA).

Step 2: Manage Your Instance

Click your profile (top right)

Click Manage

Under Instances

Click your instance name

Click “Request Reset” OR “Reset Instance”

--> Important:

A reset will restore instance to default state

Customizations may be removed if not committed to update sets

After reset: Please follow the steps to check.

1. MFA will be cleared

2. You can login again

3. Reconfigure Microsoft Authenticator

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With Regards,
Krishna Kumar M - Talk with AIT3ch
LinkedIn: https://www.linkedin.com/in/mkrishnak4/