microsoft form data send through email in servicenow

[Apaul]

I am trying to implement a scenario. Whenever a microsoft form is submitted, data should be send to my personal email. That email is authenticated to servicenow also so that i can get that email in servicenow and then using inbound email i want it to get into incident table.

So now. the problem is, i can see all my old emails which are in my gmail are coming to servicenow mailbox except Microsoft office email. Can anyone please help me to solve this issue?

[Mark Manders]

If the email isn't getting into ServiceNow, we can't help you. The issue is between sending and the instance, so you need to investigate there. We don't know how your mail is setup and how you are routing the emails.

One observation: this is a truly bad practice way of implementing stuff. You are depending on a personal email address to create tickets. At least make it a general email box/address that will be kept up, even after you leave the company.

[Apaul]

Hi Mark,

Thanks for the suggestion, Yes I have removed my personal email after this incident as it causes issue and i saw somewhere not to use personal email. 

[Dr Atul G- LNG]

Hi @Apaul 

Please check these properties:

[Dr Atul G- LNG]

Hi @Apaul 

Are you using a gmail server for the mailbox?