[SOLVED!] Reset / revert the banner logo to the stock default ServiceNow logo

[Simone4]

How to reset the banner logo after uploading a custom logo

So many posts that were answered so I found a way that worked for me (in Kingston) and wrote some instructions. I hope this works for you as well as it worked for me.

Happy developing 😉

[Simone4 · Accepted solution]

This solution worked in my personal developer instance (Build tag: glide-kingston-10-17-2017__patch6-05-16-2018):

1. Type "sys_properties.list" in the Filter Navigator

2. Locate and open the "glide.product.image.light" property

3. Select the text 'Manage Attachments' located above the 'Name' field, not the actual attachments themselves

Note: Each attachment is the file that was uploaded when changing the banner logo

Tip: It is a good idea to download a copy of the attached images for future reference

4. Select the checkbox against each attachment then press the 'Remove' button; this will delete the selected attachments

5. Close the 'Attachments' dialog box

6. Remove the contents of the 'Value' field, then 'Update' the record (or 'Save' it via the context menu to keep it open) 

7. Refresh your browser to see the change

IMPORTANT:

If this does not work for you, please check that the "glide.product.image" System Property (on the "sys_properties" table) contains it's default values. Please see the attachments provided to see the default values for the "glide.product.image" and "glide.product.image.light" properties.

[varsani]

great thanks

[Simone4]

Additionally, here is the official link to the doc site covering uploading images to the banner:

https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/administer/navigation-and-u...

[kmoussa]

Thanks for this. This is the way that our developer did it when he saw that our dev and uat icons had magically changed. When I asked about this during my Foundation training, the guy had no idea and told us to do it the other way via the guided set up.