Microsoft Teams alert when a ticket's MTTR reaches 90%, categorized by tone and purpose

[MadhukiranK]

HI all,

We want to integrate Microsoft Teams with ServiceNow to automatically send an alert message to the assigned analyst when the MTTR (Mean Time to Resolve) reaches 90%. This proactive notification will help the analyst take timely action, reducing the risk of MTTR breaches and improving overall SLA compliance.

Any suggestions how to implement this?

Thanks in advance