MID Server Down - Incidents
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09-13-2023 12:16 AM
Hi all,
Can anyone please explain me how the incidents were created if the MID server status is down.
Please give me some background on this.
Thanks in a bunch!!
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09-13-2023 02:25 AM
@Ankur Bawiskar
Of course yes, but wanted to know the process also.
How it got created automatically , like through BR or notification or alert?

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09-13-2023 02:30 AM
@Jai2021
This actually comes from Self-Health Monitoring:
Check this in your instance: /nav_to.do?uri=em_monitor_conf.do?sys_id=7c9dc0217f50030002d31ccebefa9121
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09-13-2023 02:34 AM
there must be some business rule, flow designer configured on ecc_agent table
Did you check that?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader