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MID Server Down - Incidents

Jai2021
Tera Contributor

Hi all,

Can anyone please explain me how the incidents were created if the MID server status is down. 
Please give me some background on this.

Thanks in a bunch!!

7 REPLIES 7

@Ankur Bawiskar 
Of course yes, but wanted to know the process also.
How it got created automatically , like through BR or notification or alert? 

@Jai2021 

This actually comes from Self-Health Monitoring:
Check this in your instance: /nav_to.do?uri=em_monitor_conf.do?sys_id=7c9dc0217f50030002d31ccebefa9121


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

@Jai2021 

there must be some business rule, flow designer configured on ecc_agent table

Did you check that?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader