MID Server Issue

[sajan0192]

Hi All,

I am facing below issue post MID Server configuration.

10/31/22 11:44:00 (250) MIDServer Attempting to load boot config file at location: C:\ServiceNow MID Server m_dev\agent\boot-config.yaml
10/31/22 11:44:00 (251) MIDServer Boot configuration file not found at default location: C:\ServiceNow MID Server m_dev\agent\boot-config.yaml, providing empty configuration
10/31/22 11:44:00 (279) MIDServer Initializing MID Server
10/31/22 11:44:00 (280) MIDServer Running under Java version: 11.0.12-sncmid1, java PID: 6200, args: start
10/31/22 11:44:00 (503) MIDServer JVM default socket factory: class com.service_now.mid.security.policy.PolicyBasedSSLSocketFactory
10/31/22 11:44:10 (792) MIDServer WARNING *** WARNING *** java.net.SocketTimeoutException: connect timed out
10/31/22 11:44:10 (793) MIDServer SEVERE *** ERROR *** getRecords failed (java.net.SocketTimeoutException: connect timed out)
10/31/22 11:44:10 (798) MIDServer WARNING *** WARNING *** MIDRemoteGlideRecord.query failed, retrying in 10 seconds
10/31/22 11:44:30 (803) MIDServer WARNING *** WARNING *** java.net.SocketTimeoutException: connect timed out

Please let me know how to fix this.

[Community Alums]

Hi Sajan, 

Have we validated if the mid server has access to public cloud.

In addition try to ping instance from mid server cmd mode to check if it accessible.

[sajan0192]

Hi @Community Alums 

Yes I can access to public cloud and I can ping to instance from cmd.

[Community Alums]

Hi @sajan0192 ,

Validate if the mid sever user have access to the folder and file C:\ServiceNow MID Server m_dev\agent\boot-config.yaml, as stated in log

[Jeffrey Barton]

what if that file is missing?  mine only has the sample files not a boot-config.yaml file
I have boot-config-reference.yaml and boot-config-smaple.yaml