MID Server Issue

Li QingWen
Tera Contributor

‎02-22-2023 05:13 PM

hello,

[MID Server Issue] has an error message [WARNING: Skipping adding SNMID001\sv-dev_mid_user : SNMID001\sv-dev_mid_user: No mapping between account names and security IDs was done.].

What is the problem? Is there a solution?

Thank you for your reply.

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7 REPLIES 7

J_31
Kilo Sage

‎02-22-2023 05:40 PM

The error message you are seeing indicates that the ServiceNow MID Server is having trouble mapping the account name to a security identifier (SID) for the account specified in the error message, which in this case is "SNMID001\sv-dev_mid_user".

This can happen when the account name is not recognized by the system or when there is a problem with the account's permissions. Here are some steps you can try to resolve the issue:

  1. Verify that the account "SNMID001\sv-dev_mid_user" exists and is spelled correctly. You can do this by checking the Local Users and Groups on the machine where the MID Server is installed.

  2. Make sure that the account has the necessary permissions to run the MID Server. The account needs to have administrative privileges on the MID Server machine and should be added to the "Log on as a service" and "Log on as a batch job" local security policies.

  3. Check if there are any issues with the account's SID. You can do this by running the command "whoami /user" in a Command Prompt window on the MID Server machine. This will display the account name and SID. Make sure that the SID matches the one specified in the error message.

  4. Try restarting the MID Server service and see if the issue is resolved.

csillaturnar
Tera Contributor
In response to J_31

‎10-02-2023 06:01 AM

Dear J_31

Where is the account (SNMID001\sv-dev_mid_user - or localserver\serviceuser) configured to be used as the account that has to be mapped? We are getting the same issue with the error message saying "WARNING: skipping adding localserver\serviceuser : no mapping between account names and security IDs was done."

We are running our service with domain\serviceuser account so the localserver\serviceuser account doesn't exist. Where can configure the application to use the domain user instead of the localserver user for this check?

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gcmalcato
Tera Contributor
In response to csillaturnar

‎01-09-2024 07:49 AM

Hi @csillaturnar , how can you solve that?

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csillaturnar
Tera Contributor

‎01-09-2024 11:45 PM

@gcmalcato - How can you solve what?

If you are referring to my question - it wasn't answered  so I don't know where to find the configuration for the user account.

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