Mid server not upgrading after upgrade to xanadu
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10-18-2024 08:15 AM - edited 10-18-2024 08:15 AM
Hello, we are doing upgrade to xanadu from Vancouver.
our mid servers are failing upgrade. Anyone facing such issue.
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10-18-2024 08:21 AM - edited 10-18-2024 08:42 AM
See MID Server section on this page: https://docs.servicenow.com/bundle/xanadu-release-notes/page/release-notes/summary/rn-summary-upgrad...
Xanadu: The minimum JRE version supported is 11.0.9 and the recommended version is 11.0.16.1.
Some useful links if that is not your issue:
- MID Server Down | A guide on how to restore the MID Server
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535040 - How to manually restore or upgrade a MID Server after a failed auto-upgrade
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713557 - How to continue a MID Server upgrade after it has crashed in the middle of the ServiceNow Platform Distribution Upgrade service leaving the MID Server down and service not running
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779816 - MID Server upgrade process - What actually happens when a MID Server upgrades itself?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696937
***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***
Regards
Paul
Regards
Paul