RITM

Anantha27 · ‎10-16-2024

I have some tasks under a RITM are marked as complete, but the RITM itself is still showing as “In Progress.” What could be the reason for this, and how would I troubleshoot and ensure the RITM status updates based on the task statuses?

Dr Atul G- LNG · ‎10-16-2024

Hi @Anantha27

Is it something a flow your created or OOTB? Seems the stages are not set properly.

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Anantha27 · ‎10-16-2024

I will check the stages thank you

brahmandlapally · ‎10-16-2024

Hi @Anantha27

Go to the workflow attached to that catalog item and add event at after last catalog task created. add Set Values event and make stage to Closed complete and state to Closed Complete.

Thank you.

ELMAHDI · ‎10-16-2024

Check if you there's some business rules?

Use the script debugger to see if the business rule is being triggered when the tasks are completed.

Thanks,

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