mid server service getting stopped again n again

[Apeksha Pathak]

hi all,

very very urgent ...my prod mid server is getting retsrted again & again.

i changed the logon credentials for mid servere which i did in my dev mid server service and it workd absolutely fine but with pro instance its giving me issue..

the prod service getting start, stop continously........please help its very urgeent.

thanks all

[asifnoor]

Hello Apeksha,

Kindly revert the logon credentials back and check once. Also go to midserver logs and check if you find any issue. Technically if its starting/stopping then it means on start, there is some program/script that it is running which is resulting in error due to which the midserver is stopping. 

[Apeksha Pathak]

i did reverted back

also i removed from dev instance and kept only in prod but still same issue.

this only thing is happening with prod

[asifnoor]

May be you should check with your system team once.

[asifnoor · Accepted solution]

Hi

Can you check this link once.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0597570

[Apeksha Pathak]

hi,

my sys-admin went through the article and we checked in logs from there we understood that there is a txt  file which is running in bg and it is stopping mid server to accept the credentials. so through end task i ended it and then i saved the credentials again and it got resolved.

thank you so much 🙂