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‎08-03-2023 07:00 AM
Hi all, currently, I have to migrate the data of MRVS from one instance to another. But when I exported the ticket, the data in the table Question Answer and Multi-Row Question Answer related to the ticket. It only gets the data in variables. The data in MRVS can't be got and besides that, the format of MRVS isn't correct too.. Is there any way to migrate MRVS between 2 instances but still keep the data as well as the format?
Solved! Go to Solution.
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‎08-04-2023 12:17 PM
I fixed the issue. It's because I forgot to migrate one table which is used to map Record Producer to record. The name of that table is Item Produced Records. So, to summarize, to migrate data of MRVS between 2 instances, you need to migrate data of 3 tables in the following sequence: Question Answer, Multi Row Question Answer, Item Produced Records.
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‎08-03-2023 08:01 AM
why would you require data for MRVS?
It's upto the user to add info to that while submitting the record producer/catalog item
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎08-03-2023 08:31 AM
In the past, the user already submitted a record producer with MRVS. But, it was in the OLD instance, and now, when I have a NEW instance, I need to migrate the data of these record producers from the old instance to the new instance. That's why I need to find a way to migrate the data of MRVS with the correct format and data.
Regards,
Huy Pham
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‎08-03-2023 08:39 PM
got it.
then the values for MRVS are stored in the table you mentioned.
Are you not able to migrate using that?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎08-03-2023 08:45 PM
no, I'm able to migrate the data of these 2 tables, but it can't get data and show the correct format after I loaded it into new instance, you can see my attached image in the question for more detail.
