Migrating from Jira to ServiceNow, what is the best approach?
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‎10-17-2016 11:47 AM
What is the ServiceNow equivalent of Jira projects and ticket types? I want to create the existing Jira tickets that we have in ServiceNow, and contain them within a category for the team. Any advice would be appreciated.
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‎10-17-2016 01:23 PM
Hi Kyle,
This may help:
ServiceNow integration to JIRA through REST API's-John Andersen
If this info helps you, please hit like or helpful
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‎10-17-2016 01:29 PM
I was looking more into replacing Jira with ServiceNow, not having the two interact.
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‎10-17-2016 01:45 PM
You haven't given us enough information to give a decent answer.
Which table in ServiceNow do you want to receive the Jira tickets?
Might you be better served to define use cases from your current workflows in Jira?
You can translate those use cases into ServiceNow.
You'll probably find that one kind of Jira record is best suited to one table, while a different kind of Jira record would go to another.
Having said that, I will contradict my own advice with this information:
In the task table ( which is the root table for many other tables ), there are 2 fields; category and subcategory.
Look at these fields and see if there is a match.
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‎02-08-2024 12:53 AM
The best approach for migrating from Jira to ServiceNow involves planning the migration process thoroughly, mapping fields and data types between Jira and ServiceNow, and testing the migration in a controlled environment before going live. For a streamlined process, utilizing a cloud-based integration platform like Skyvia can significantly simplify the migration.
